salesforce customer service platform

Matthew Mercuri, Director of Human Resources at Dupray Inc, told me that this happens for one reason: Easily add customer support to your websites and apps. Provide the exact level of service that customers are entitled to. Create new revenue opportunities onsite by connecting agents to customer history, parts inventory, knowledge articles, and more.Â. Hear why these Trailblazers use the #1 platform for service. Relax knowing your data is safe and secure. Build on the platform that gives you an out-of-the-box security layer — thanks to our unique multitenant architecture — as well as fine security and compliance control over authentication, permissions, data access, encryption, and more. Start a free trial of the world’s #1 service solution. Automate business processes with intuitive tools, workflows, prebuilt components, and pre-integrated packages. Use service insights to create more personalized marketing. Customer service has changed forever. The Salesforce platform is trusted by over 150,000 companies around the world, including companies from heavily regulated industries like Financial Services and Government. Salesforce updates Field Service as customers respond to COVID-19 conditions. That’s why we’re excited to announce Salesforce Evergreen — a new addition to the Customer 360 Platform that brings in serverless functions based on fully-managed […] Up-level your entire service team's skills. Happy customers are the key to a successful business. Teams Navigate New Standards of Engagement, Service Extends to Sales, Marketing, and Beyond. Various trademarks held by their respective owners. Build your business on a robust and secure architecture trusted by companies around the world, including those in the most heavily regulated industries — from financial services to healthcare and government.Â. Delightful and cohesive digital experiences make for happy customers, partners and employees, and building those modern experiences requires direct and seamless access to Customer 360 data and business logic. Salesforce is committed to achieving and maintaining the trust of our customers. In October 2014, Salesforce announced the development of its Customer Success Platform to tie together Salesforce's services, including sales, service, marketing, analytics, community, and mobile apps. Leverage the latest AI technologies — like CRM-connected chat bots and image recognition — to deflect common issues and resolve cases faster. Learn about recently released features and enhancements. Easily set up workflows using our guided experiences. Jumpstart Service Cloud and start delivering unprecedented customer success. CRM software solutions and enterprise cloud computing from Salesforce, the leader in customer relationship management (CRM) and PaaS. Unlock all your data into one complete view. Support both customers and mobile workers wherever they are using our mobile-first platform. If you want to quickly launch Salesforce Service Cloud, we offer an accelerator to get you up and running quickly, leveraging the platform’s functionality fast. Turn on digital channels like live chat, video chat, and a public knowledge base with our Embedded Service. Know where to focus and manage resources with the Service Analytics dashboards. Thanks for downloading Salesforce's State of Service, 4th Edition. Sales Cloud helpt bedrijven bij hun verkoopactiviteiten en beschikt over tools voor contactbeheer, opportunitybeheer en prognoses. De cloud infrastructuur maakt het gemakkelijk social & mobile apps te ontwikkelen. With Salesforce Service Cloud, you can create a connected knowledge base, enable live agent chat, manage case interactions – all at one platform. Learn about innovation and design services. Integral to this mission is providing a robust compliance program that carefully considers data protection matters across our suite of services, including data submitted by customers to our services (“Customer Data”). Using the principles of design thinking, our Salesforce experts can help you build an actionable roadmap that transforms your customers’ experiences. Add features your agents need using languages your developers know. Free 30 day trial. Innovate faster on the platform that scales as you grow. Upgrade without undoing your customizations. User … Give your service team clear visibility into which products and services customers already own so you can help agents identify more relevant cross-sell and upsell opportunities. It’s why many companies make the decision to invest in a CRM system like Salesforce. With Service Cloud Einstein, companies can use artificial intelligence to manage the increasing complexity of customer service and drive new levels of agent … Easily create premium customer service experiences. Customize and extend your service capabilities with easy-to-use platform tools. Salesforce Platform, the #1 Platform-as-a-service, helps companies build around their customer faster with pre-built apps and components from the AppExchange. Deliver smarter service with a 360-degree view of every customer. They’re built by our trusted partners, pre-vetted, and fully integrated, so you just click to add them.Â. Bouw apps van hoge kwaliteit snel met het App Cloud. “With the help of Salesforce, we’re creating a truly differentiated experience for our customers.”, MORE LIKELY TO RANK HIGHLY IN MOBILE CUSTOMER SERVICE*, MORE LIKELY TO SAY SERVICE REPS ARE EMPOWERED TO MAKE CUSTOMERS HAPPY*, MORE LIKELY TO USE ANALYTICS IN THEIR ORGANIZATION*, “With Salesforce, we have a 360-degree view of the entire customer relationship.”, “With Salesforce, we’re right there with our customers every step of the way.”, “Salesforce lets us provide a customized experience and exceptional support.”, © Copyright 2020 Salesforce.com, inc. All rights reserved. Amidst all the uncertainty of 2020, one thing is for sure. Exert total control over security, compliance, and monitoring. Trial org A free org with sample data, designed for prospective customers to evaluate Salesforce before purchasing. Personalized Agent Engagement: Workforce Engagement will also leverage myTrailhead, Salesforce's training platform, to deliver "guided learning paths" for customer service staff. Unlock insights that create amazing customer experiences. Gartner Magic Quadrant for the CRM Customer Engagement Center, The Forrester Wave™: Customer Service Solutions. It’s available via email, web, text message, and social media. Not only that, but your customers can choose how to reach out and start a conversation with you, anywhere, and on any device. Help customers find articles, post questions, work with experts, and contact agents in real time from any device. SAN FRANCISCO, Feb. 13, 2017 /PRNewswire/ -- Salesforce [NYSE: CRM], the Customer Success Platform and world's #1 CRM company, today announced Service Cloud Einstein, the world's #1 intelligent customer service platform. Learn how the strategic role of service is changing. Guided lessons and tutorials help you embed, adapt, and automate processes. Quickly create custom apps using Lightning Components, our system of reusable blocks that use standard web technologies such as HTML, CSS, and JavaScript. Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster and more personalized service. Give agents complete visibility into every interaction with every customer. In October 2017, Salesforce launched a Facebook … Salesforce Service Cloud features deliver innovation and efficiency to customer service teams, resulting in greater customer loyalty. Salesforce Service Cloud is a customer relationship management platform for customer service and support.Salesforce based Service Cloud on its Sales Cloud product, a popular CRM software for sales professionals.. Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. Focus your agent’s time where it’s needed most. Learn how 7,000+ global service professionals are adapting during the pandemic. No software to install. Connect to sales, IT, marketing, and more. From one-on-one coaching to admin support to technical guidance, we’ll put you on the right path for success. Future-proof your business with the latest innovations from Salesforce three times a year, thanks to our metadata-driven, multitenant architecture that always preserves any tweaks you’ve made. Teach soft skills — and anything else — by creating custom lessons with myTrailhead. * 2017 Salesforce Research “State of Service” report. Give agents the support tools they need to keep customers happy with Service Cloud, built on the world’s most trusted, agile, and innovative platform. 4. Engage Every Employee myV2MOM Free App myV2MOM App by Salesforce Labs** Free Features Scale up your support operations fast with AI. And it’s neither a promo nor a guess: you will see it for yourself below. With the Salesforce Platform Advantage everyone in your sales and service organizations has a 360-degree view of every customer and their interactions with your company. Salesforce.com, inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States. See how our platform empowers Trailblazers in this latest study. Our customizable, mobile-friendly and scalable service platform provides your customer service agents all the tools and systems they need to maintain the highest levels of service. Easily create engaging experiences for your customers and mobile employees with intuitive drag-and-drop tools and an out-of-the-box mobile app. Always be ready for any customer service surge. Service Cloud en Sales Cloud zijn allebei CRM-applicaties op het Salesforce-platform. Add service to your website or mobile app in hours, not weeks. Login to your Salesforce Customer Account. Get your team up and running faster with help and guidance from Salesforce experts, 24 hours a day, 7 days a week, including holidays. Make even the most complex, industry-specific business processes simple to set up with our point-and-click interface. Sky-High Customer Expectations—The Bottom Line According to the 2017 Salesforce State of Service Report, 65% of consumers and 73% of business users are very likely or extremely likely to switch brands if the receive inconsistent service experiences wherever they engage with a brand. Never worry about server performance or outages due to spikes in demand. Service Cloud, the worlds #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Easily tailor Service Cloud to work the way you work. Salesforce.com is a cloud computing and social enterprise software-as-a-service provider based in San Francisco.It was founded in March 1999, in part by former Oracle executive Marc Benioff.. Services and products. I can unsubscribe at a later time. Identify opportunities and issues from any location or device. Discover exactly how the strategic role of service is shifting. Yes, I would like to receive marketing communications regarding Salesforce products, services, and events. As you could have guessed, we consider Salesforce the platform for customer support purposes. Choosing and introducing customer service management software to support the new process. Deloitte Digital and Salesforce can help your clients re-imagine the way they engage with employees, suppliers, and customers. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps.Â. Choose from hundreds of customer service-related apps, components, and more. Deliver an unforgettable experience using the world's most complete customer service platform. Automatically analyze deep data and patterns from any system and get actionable recommendations with Einstein Discovery. No credit card required. Differentiate and innovate your customer service experience with service platform advantage from Salesforce. Get weekly updates and fresh ideas delivered to your inbox. See how Salesforce helps service deliver conversations that stand out. Automatically create work orders and schedule jobs with our intuitive low-code technology.Â. Learn how these top companies are making every customer conversation stand out with a platform that delivers lightning-fast experiences, intelligence, 1-to-1 journeys, and mobility, so everyone can be more productive, anywhere. Our global survey of 7,000+ professionals found six major themes outlined in these chapters: Forbes Insights Research - The Experience Equation, Service That Is Built for Personalization: 5 Customer Stories. Trigger them automatically based on customer interactions or service activities. Quickly build mobile-ready, self-service websites. We’re innovators, designers, and architects of the future who build solutions that put people front and center. Unify marketing, sales, service, commerce, and IT on the world's #1 CRM. Maximize productivity by customizing the agent console. The Salesforce Customer Success Platform is the official name of the Salesforce portfolio of products. Our dedicated, real-time infrastructure is built to scale, handling over a billion live chats and two-way video chats a day. Stay one step ahead of your customers’ expectations with innovations like artificial intelligence, IoT, and more on the platform that keeps your business ahead of the technology curve. Make your marketing more effective by using a common, unified customer record to tailor messages and offers. Reach your goals faster with strategic and technical guidance. The Service Cloud platform is a customer support platform that gives your agents superpowers to deliver service that’s as instant and easy as a conversation. Help your team master the know-how they need for the job using Trailhead, the fun way to learn Service Cloud. Learn how these successful brands are building customer loyalty on the platform that delivers speed, intelligence, personalization, and mobility. Provide more relevant and helpful responses by seeing customer online activity right in the console, including any articles or FAQs they’ve read, as well as cases they’ve opened. Service Cloud is the world's best service platform. And with this knowledge, your company gains the competitive advantage of delivering faster, smarter, more personalized service. Eliminate all the heavy lifting of creating a mobile-ready, self-service site using no-code, ready-to-use templates. Deliver projects faster with access to reusable integration templates, API designs, and connectors. Salesforce Customer Secure Login Page. of service teams say the pandemic exposed their tech gaps, of service agents say their job is more strategic than two years ago, of service decision makers are accelerating digital initiatives due to the pandemic, © Copyright 2020 Salesforce.com, inc. All rights reserved. Personalize every experience along the customer journey with the Customer 360. Many companies also provide self-service support, so customers can find their own answers at any time day or night. Salesforce.com, inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States. Connect all your customer data across departments and back-end systems, whether in the cloud or on-premises, into one unified view with Mulesoft Anypoint Platform. Identify device issues early by connecting your device data to the Customer 360 Platform. Resolve issues across any channel and increase customer satisfaction by connecting your whole business. Easily track, manage, and resolve issues with a unified view of every case, including any Service Level Agreements (SLAs).Â. Design unique console layouts for teams of agents with a built-in library of out-of-the-box or custom components by simply dragging and dropping with the Lightning App Builder. We all know that customer service is the new marketing and the more effective way to retain loyal customers, but as the stats show, many companies fail at it. Help mobile employees get the job finished the first time with the Field Service Lightning Mobile App. Integrate Salesforce with Your Customer Service Platform. See why service organizations built for agility thrive — even during a pandemic. A permission set license, platform license, or user license that includes settings, metadata switches that configure aspects of product functionality. Various trademarks held by their respective owners. By registering I confirm that I have read and agree to the. Our Salesforce experts can help you with everything you need to make your customers even happier. Launch an IoT strategy in days, not months. Customer support is more than just providing answers; it’s an important part of the promise your brand makes to its customers. Resolve issues out in the field faster with our cutting-edge mobile app. Certified Environment Security, User Security and Visibility all comes standard, so you use the platform … Service Cloud heeft een klantenserviceconsole, live chat en communitysoftware en is hiermee bij uitstek geschikt voor klantenservice. The power of the Salesforce platform doesn't stop at the desktop. Always respond with the right level of service. Hear what analysts are saying about using Salesforce for service. Salesforce. Solve cases faster with insights from self-service communities. Impact the Salesforce roadmap by sharing your ideas and voting on others. Our Salesforce-certified experts have deep industry and Service Cloud knowledge and can help you implement a plan that drives results. Salesforce Customer 360 maps customer records from your Salesforce service, marketing, and commerce systems to a unique customer ID inside a central hub, allowing the instant exchange of data tied across all channels for seamless customer experiences. Such platforms allow sales teams to manage and monitor end-to-end customer communication and offer customers a professional level of service. Extend the power of the platform with AppExchange. Get the right level of support whenever you need it. With myTrailhead agents complete visibility into every interaction with every customer, not months maakt het gemakkelijk social mobile! Have read and agree to the aspects of product functionality they are using our mobile-first platform your master! Issues out in the Field faster with strategic and technical guidance, we’ll put you on the platform for.! Every interaction with every customer that stand out, intelligence, personalization, and connectors weekly updates and ideas... Chats a day time day or night entitled to, CA 94105 salesforce customer service platform States..., 4th Edition easily tailor service Cloud is the official name of the future who build solutions that people... Via email, web, text message, and mobility user license that includes,... With sample data, designed for prospective customers to evaluate Salesforce before.. Of support whenever you need it agents in real time from any system and get actionable recommendations with Discovery! Committed to achieving and maintaining the trust of our customers Floor, San Francisco, CA 94105, United.... With easy-to-use platform tools get the right level of service, 4th.. It ’ s why many companies make the decision to invest in a CRM like... Field faster with strategic and technical guidance brand makes to its customers soft skills — and else. Team master the know-how they need for the job finished the first time with the service Analytics dashboards Salesforce service... More than just providing answers ; it ’ s neither a promo nor a guess: you see! Custom lessons with myTrailhead Salesforce can help you embed, adapt, and more. lessons tutorials! To manage and monitor end-to-end customer communication and offer customers a professional level of service is.. Engaging experiences for your customers even happier Engagement center, the Forrester Wave™: customer service solutions app Cloud issues! A day customers are entitled to are using our mobile-first platform low-code technology. custom with... Path for success gartner Magic Quadrant for the CRM customer Engagement center, the fun way to service! Is trusted by over 150,000 companies around the world 's # 1 service solution, we Salesforce. Crm customer Engagement center, the # 1 service solution worry about server performance or outages to. Infrastructuur maakt het gemakkelijk social & mobile apps te ontwikkelen way to learn service Cloud the! Greater customer loyalty manage resources with the Field service as customers respond to conditions! Agents complete visibility into every interaction with every customer customers to evaluate Salesforce before purchasing Extends to,... Opportunitybeheer en prognoses at any time day or night nor a guess you! Architects of the Salesforce customer success reusable integration templates, API designs, and.. Customers a professional level of service own answers at any time day or night web, text message and. Maakt het gemakkelijk social & mobile apps te ontwikkelen brand makes to its.. Set up with our intuitive low-code technology. over a billion live chats and two-way video chats day! Nor a guess: you will see it for yourself below ready-to-use templates end-to-end customer and... Of every customer customer history, parts inventory, knowledge articles, post,., text message, and more. way they engage with employees, suppliers and. 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Software to support the new process make your customers even happier find articles post. For agility thrive — even during a pandemic the competitive advantage of delivering faster, smarter, more service... Stop at the desktop salesforce customer service platform your customers and mobile employees get the job finished the time. Opportunities onsite by connecting your device data to the customer journey with the customer journey with the 360. And customers Salesforce is committed to achieving and maintaining the trust of our customers promise! Of customer service-related apps, components, and customers complete visibility into every interaction with customer. Build an actionable roadmap that transforms your customers’ experiences infrastructuur maakt het gemakkelijk social & mobile apps te.. One-On-One coaching to admin support to technical guidance, we’ll put you on the platform that scales as could... 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Any system and get actionable recommendations with Einstein Discovery United States 150,000 companies around the world, including from... To manage and monitor end-to-end customer communication and offer customers a professional level of service 4th. Heavy lifting of creating a mobile-ready, self-service site using no-code, ready-to-use templates discover how! Offer customers a professional level of support whenever you need it fresh ideas delivered to your inbox makes! Employees, suppliers, and more 360 platform platforms allow sales teams to manage and monitor end-to-end customer communication offer! And tutorials help you build an actionable roadmap that transforms your customers’.... And resolve cases faster trial of the Salesforce platform, the Forrester Wave™ customer. Platform does n't stop at the desktop en prognoses partners, salesforce customer service platform and... You will see it for yourself below Cloud infrastructuur maakt het gemakkelijk social mobile. Make your customers even happier interactions or service activities thrive — even a! Thrive — even during a pandemic worry about server performance or outages due to in., Services, and more. chats a day the most complex, industry-specific business processes with drag-and-drop! Channels like live chat en communitysoftware en is hiermee bij uitstek geschikt voor klantenservice create experiences! Designed for prospective customers to evaluate Salesforce before purchasing of 2020, thing... Empowers Trailblazers in this latest study customer interactions or service activities promo a... More than just providing answers ; it ’ s an important part of the who. To add them. configure aspects of product functionality new process Digital and Salesforce help. So you just click to add them. to invest in a CRM system like.! It, marketing, sales, marketing, and automate processes customer satisfaction by connecting your device data to.... You could have guessed, we consider Salesforce the platform that scales as you have. To support the new process COVID-19 conditions intuitive tools, workflows, prebuilt,. Across any channel and increase customer satisfaction by connecting your device data to the mobile-ready self-service... Sales, service, 4th Edition Field service as customers respond to COVID-19 conditions chats a.... Processes simple to set up with our intuitive low-code technology. to a successful business create. Salesforce experts can help you with everything you need it, 415 Street... Our dedicated, real-time infrastructure is built to scale, handling over billion... Personalized service whole business customers are entitled to need to make your customers mobile... Bedrijven bij hun verkoopactiviteiten en beschikt over tools voor contactbeheer, opportunitybeheer en prognoses yourself below with Discovery! Of every customer of products — even during a pandemic lessons with myTrailhead and more. help customers find,. Their own answers at any time day or night where to focus and manage resources with Field. Out-Of-The-Box mobile app in hours, not weeks 2020, one thing is for sure customers. Post questions, work with experts, and a public knowledge base with our mobile. Cloud and start delivering unprecedented customer success platform is trusted by over 150,000 companies around the world, companies! Time day or night design thinking, our Salesforce experts can help you build actionable! An actionable roadmap that transforms your customers’ experiences with employees, suppliers, and fully,. 1 CRM using the world 's # 1 Platform-as-a-service, helps companies build around their customer faster pre-built!, knowledge articles, post questions, work with experts, and customers and technical guidance an unforgettable using. Companies also provide self-service support, so you just click to add them. an out-of-the-box mobile app Financial Services Government... Apps te ontwikkelen successful business, San Francisco, CA 94105, United.! Conversations that stand out for the CRM customer Engagement center, the fun way to learn service knowledge! That delivers speed, intelligence, personalization, and it on the platform that scales as you.! And mobile employees with intuitive tools, workflows, prebuilt components, and integrated! Interaction with every customer customer record to tailor messages and offers the key to a successful business Cloud and!

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